Terms and Conditions

1. Introduction and Scope

Welcome to Xylarocetra (“Xylarocetra,” “we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our online store, including browsing products, placing orders, making payments, communicating with customer support, and requesting after-sales services.

I. Acceptance of Terms

By accessing or using our website, you agree to comply with these Terms and Conditions to the extent permitted by applicable law. When you place an order, the terms presented during checkout and the policies applicable to that transaction also apply. If you do not agree with these terms, please do not use our website to place an order.

II. Scope of Application

These Terms and Conditions apply to purchases made through our online store. They should be read together with our Shipping Policy, Return and Refund Policy, Cancellation Policy, Payment Policy, and Privacy Policy.

III. Consumer Rights

Nothing in these Terms and Conditions is intended to waive, exclude, or restrict a consumer right or remedy that cannot lawfully be waived, excluded, or restricted under applicable law. If a provision of these terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

2. User Accounts and Website Responsibilities

I. Accuracy of Information

You are responsible for providing accurate, complete, and current information when placing an order, creating an account, or contacting us. Please verify your name, email address, telephone number, shipping address, and order details before submitting your purchase.

II. Account Security

If our website permits you to create an account, you are responsible for protecting your login credentials and for activity conducted through your account, subject to applicable law. Please notify us promptly if you believe your account has been accessed without authorization.

III. Prohibited Conduct

You agree not to misuse our website, interfere with its normal operation, attempt unauthorized access to systems or accounts, introduce malicious code, submit fraudulent information, or engage in conduct that unlawfully disrupts other customers or our services.

IV. Website Availability

We make reasonable efforts to maintain website availability and provide accurate, accessible information. Temporary interruptions may occur because of maintenance, technical issues, security measures, or circumstances beyond our reasonable control. We will take reasonable steps to address material service disruptions when appropriate.

3. Product Information, Availability, and Pricing

I. Product Descriptions and Images

We make reasonable efforts to display furniture descriptions, dimensions, materials, colors, photographs, assembly requirements, and other specifications accurately. Actual colors may vary slightly because of lighting, photography, screen settings, and display technology. Such ordinary variations do not excuse a material difference between the product supplied and the description provided before purchase.

Customers should review product dimensions, configuration, materials, care instructions, and any stated assembly requirements before placing an order.

II. Product Availability

Product availability may change. A product displayed on our website is not necessarily guaranteed to remain available until an order is accepted. If we cannot fulfill an order that has been accepted, we will contact you promptly to explain the situation and arrange an appropriate resolution, including a refund where required or applicable.

III. Prices, Shipping Charges, and Taxes

Prices are displayed in the currency indicated on our website. Applicable shipping charges, estimated return shipping costs for large furniture where relevant, and applicable taxes will be disclosed before you complete your purchase. Any additional mandatory charge must be disclosed as required by applicable law.

The checkout total is the amount presented for your transaction, subject to clearly disclosed terms and corrections permitted by law. We do not intend to impose undisclosed mandatory charges after an order has been placed.

IV. Pricing or Listing Errors

If a product description, price, inventory status, or other material listing detail contains an apparent error, we may review and correct the information. If the error materially affects an order, we will contact you and explain the available options. We will not use an error correction to disregard applicable consumer protections or any obligation to honor an accepted transaction.

Where an order cannot be fulfilled at the terms agreed, any cancellation and refund will be handled in accordance with applicable law and our relevant policies.

4. Orders and Payments

I. Order Submission and Acceptance

Submitting an order constitutes your request to purchase the selected products under the terms displayed at checkout. An automated order acknowledgment confirms receipt of your order but may not, by itself, constitute final acceptance or confirmation that the order has shipped.

If we cannot accept or fulfill an order, we will notify you and arrange any refund due. We will not substitute a materially different product without your agreement where such agreement is required.

II. Payment Authorization

Payment must be successfully authorized before an order can proceed to fulfillment. We accept the payment methods displayed at checkout. Depending on availability, accepted card networks may include American Express, Discover, JCB, Mastercard, and Visa.

If payment is declined or cannot be verified, we may pause processing and contact you for clarification. We will not request unnecessary sensitive payment information through ordinary email communications.

III. Order Verification

We may conduct reasonable checks to address suspected fraud, payment discrepancies, incomplete shipping information, or other legitimate order concerns. If further information is needed, we will contact you using the details provided with your order. Any cancellation or delay resulting from verification will remain subject to applicable law and the relevant order policies.

IV. Payment Details

For information about accepted payment methods, payment authorization, transaction handling, and related payment matters, please review our Payment Policy.

5. Shipping and Delivery

I. Shipping Coverage

We currently offer shipping within the United States. Orders generally require 1–3 business days for processing before shipment. After dispatch, estimated transit time is 5–8 business days, resulting in an estimated total delivery time of approximately 6–11 business days from the date the order is placed.

These are estimates rather than guaranteed delivery dates. Actual delivery depends on product availability, the destination, carrier operations, and other relevant circumstances.

II. Shipping Charges and Tracking

Applicable shipping fees and any available tracking details will be presented or provided in accordance with our shipping procedures. Customers should use the tracking information supplied to monitor shipment progress and contact us if a material delivery problem arises.

III. Delays and Unfulfilled Orders

If we learn that we cannot ship an order within the applicable promised period, we will provide the required notice and obtain your consent to a delay or offer cancellation and a prompt refund, as required by applicable law. We will not treat silence as consent where express consent is legally required.

IV. Delivery Issues

If an order arrives damaged, an item is missing, or the wrong product is delivered, please contact us promptly with your order number and relevant supporting information. We will review the circumstances and provide an appropriate resolution under our policies, warranty commitments, and applicable law.

For complete information about shipping coverage, charges, processing, delivery estimates, tracking, and delayed shipments, please read our Shipping Policy.

6. Order Cancellation

I. Standard Cancellation Request Period

You may request cancellation within 48 hours after placing your order, provided the order has not yet shipped. This is our standard commercial cancellation procedure and does not limit any cancellation or refund right that applies under mandatory law.

II. Orders Already Shipped

If an order has already shipped, it may no longer qualify for cancellation under our standard pre-shipment procedure. You may instead submit a return request under our Return and Refund Policy, subject to the applicable terms and legal rights.

III. How to Request Cancellation

Contact us at team@xylarocetra.com or +1 (330) 773-4182 and provide your order number and relevant order confirmation details. We recommend submitting requests in writing so that the request and its timing can be documented.

IV. Cancellation and Refund Confirmation

We will communicate whether a cancellation can be completed and explain any applicable refund arrangements. Where cancellation or a refund is required by law, our standard 48-hour procedure will not be used to deny that right. Refunds for unshipped merchandise will be handled within the time required by applicable law.

Please review our Cancellation Policy for further information.

7. Commercial Returns and Exchanges

I. Return Notification Period

For eligible commercial returns and exchanges, you must notify Xylarocetra of your intention to return or exchange an item within 30 calendar days from the date the item is delivered to the shipping address provided with your order. The delivery date shown in the carrier’s tracking records will generally be used to determine when this period begins.

II. Return Shipment Deadline

After receiving written return authorization and instructions from our customer support team, you must dispatch the authorized return within 14 calendar days from the date of the authorization notice, unless we confirm a different deadline in writing or applicable law requires otherwise.

The 14-calendar-day return shipment period does not extend the original 30-calendar-day notification period. Both deadlines are part of our standard commercial return procedure and do not restrict statutory rights or warranty remedies that apply independently.

III. Eligible Return Reasons

Eligible requests may concern material damage on delivery, manufacturing defects, functional or quality issues, significant discrepancies from the product description, incorrect or mismatched products, or a change of mind. The applicable conditions and allocation of return shipping costs depend on the reason for the request and the terms of our Return and Refund Policy.

IV. Return Authorization and Inspection

Contact us before returning an item. We will provide written instructions explaining the authorized return method, shipping arrangements, and applicable return destination or collection procedure. Please do not send furniture to an unconfirmed address or arrange expensive freight transportation without first confirming the appropriate method.

After receiving a return, we will assess the item and communicate the next steps. An inspection requirement will not be used to improperly delay or deny a remedy required by applicable law.

V. Exchanges

If an exchange is approved and a replacement is available, we aim to dispatch the replacement within 1–3 business days after the original item has been received and the exchange has been approved following inspection. Actual delivery time depends on availability, shipping arrangements, and carrier operations.

If a replacement is unavailable, we will contact you to discuss an appropriate alternative or refund where applicable. We will not rely on product unavailability to deny a remedy required by law.

For the complete eligibility conditions, return instructions, and exchange procedures, please read our Return and Refund Policy.

8. Return Shipping Costs for Furniture

I. Defective, Damaged, or Incorrect Items

Where a return is attributable to a confirmed defect, material damage on delivery, an incorrect product, or another issue for which we are responsible, we will arrange or cover reasonable return shipping costs in accordance with our instructions, the applicable warranty, and applicable law.

Please contact us before paying for return transportation so that we can confirm the appropriate shipping or collection arrangement.

II. Change-of-Mind Returns

For a return requested solely because of a change of mind or personal preference, the customer is responsible for applicable return transportation costs, subject to any rights that cannot lawfully be excluded. Any treatment of original outbound shipping charges will be consistent with the terms disclosed before purchase and applicable law.

III. Estimated Return Shipping Cost for Large Furniture

For large furniture items that require freight service, oversized-item transportation, or special handling, the estimated return shipping cost is generally approximately $70–$90 per item or shipment. This estimate may vary above or below the stated range.

The actual charge depends on the item’s dimensions, weight, packaging, pickup location, destination, carrier, and any required freight or special handling service. Multiple-item returns may incur different costs.

Where this estimate applies, we will make it available on the relevant product page or otherwise clearly disclose it before the customer completes the purchase. If the exact cost cannot reasonably be determined in advance, we will disclose the estimated range and relevant factors that may change the final amount. Customers may contact us before ordering for product-specific information.

IV. Return Labels and Freight Collection

A standard parcel return label may not cover bulky furniture or freight transportation. If a supplied label is missing, unsuitable, or unusable for the item, contact us before making alternative arrangements. We will explain the applicable return method and responsibility for the cost.

For additional details, please consult our Return and Refund Policy.

9. Refunds and Refund Processing Time

I. Refund Eligibility

For a standard commercial return, a refund is generally arranged after the returned item has been received, inspected, and approved. Different procedures may apply to damaged or defective products, incorrect items, warranty claims, canceled orders, or other situations in which a refund is required by law.

Submitting a return request does not, by itself, mean that a refund has been approved. However, we will not use the ordinary inspection procedure to improperly delay or deny a refund or other remedy required by applicable law.

II. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase. Supported card networks may include American Express, Discover, JCB, Mastercard, and Visa.

If the original payment method is unavailable or cannot accept the refund, we will contact you to discuss an appropriate alternative consistent with applicable law and payment provider requirements.

III. Refund Submission Time

Once a refund is approved, we aim to submit it to the original payment provider within 3 business days. Refunds required by law will be issued within the applicable legal deadline, even if that deadline is shorter than our standard processing target.

IV. Estimated Posting Time

After the refund has been submitted, we estimate that the funds will appear in your account within 1–3 additional business days. Actual posting time depends on your card issuer, payment provider, and financial institution and may take longer in some circumstances.

The time required to receive and inspect a return is separate from the refund submission and posting periods. If your refund has not appeared after the estimated posting period, contact us so that we can review the transaction status.

V. Refund Amount and Deductions

The refund amount will be determined by the purchase details, the reason for the return, applicable shipping charges, the approved remedy, and applicable law. For eligible defective, damaged, or incorrect items, we will cover reasonable return shipping costs in accordance with our instructions and applicable requirements.

For change-of-mind returns, return transportation costs are generally the customer’s responsibility. We will not impose an undisclosed restocking fee or make an arbitrary deduction from a refund. Any deduction permitted by law must have an appropriate basis and be disclosed as required.

10. Two-Year Limited Commercial Warranty for New Products

I. Warranty Period and Commencement

For new products sold by Xylarocetra, we provide a two-year limited commercial warranty against defects in materials and workmanship, beginning on the date the product is delivered to the customer.

The warranty applies in addition to any consumer rights or remedies that cannot lawfully be excluded or limited.

II. Warranty Coverage

The warranty covers defects in materials, manufacturing, and workmanship that arise during the warranty period under normal household use and in accordance with the product’s care and assembly instructions.

A claim will be assessed based on the reported problem, the product, the available supporting information, and the applicable warranty terms. Reasonable documentation may be requested to determine whether the issue is covered.

III. Free Repair or Replacement

If a covered defect is confirmed during the warranty period, we will provide repair or replacement of the affected product or component without charge for the approved warranty remedy. Covered costs include reasonable parts, labor, and necessary transportation associated with the approved repair or replacement.

We will determine the appropriate initial remedy based on the nature of the defect, repair feasibility, product availability, and applicable law. We will explain the proposed remedy and any necessary arrangements before proceeding.

IV. Further Remedies if Repair or Replacement Fails

If a covered defect cannot be repaired or the product cannot be replaced within a reasonable time, or if an attempted remedy fails, we will consider an appropriate further remedy. Depending on the circumstances and applicable law, this may include a refund or price reduction where available.

The availability and sequence of remedies may depend on the applicable law, the nature of the defect, the warranty terms, and whether the initial remedy was successful. Nothing in this section eliminates a remedy required by law.

V. Warranty Claim Procedure

To make a warranty claim, contact team@xylarocetra.com with your order number, proof of purchase, a description of the defect, and photographs or videos where reasonably available.

We will review the claim and provide instructions for inspection, repair, replacement, or another appropriate remedy. Please retain the product and relevant components until we have advised you how to proceed.

VI. Warranty Exclusions

To the extent permitted by applicable law, this limited commercial warranty does not cover damage caused solely by misuse, neglect, unauthorized modification, accidents, improper assembly contrary to supplied instructions, normal wear and tear, or failure to follow applicable care instructions.

No exclusion will be applied where doing so would unlawfully restrict a consumer’s rights. A warranty claim will not be rejected merely because a product has been used normally or because a defect is discovered after delivery.

VII. Relationship to Other Warranties and Legal Rights

This warranty does not replace any separate manufacturer warranty that applies to a product. Where a separate manufacturer warranty is provided, its terms will be made available as applicable.

Any disclaimer or limitation of implied warranties or remedies must comply with applicable law, including relevant requirements of the Magnuson-Moss Warranty Act where applicable. Nothing in this policy should be interpreted as eliminating an implied warranty or other protection where such exclusion or limitation is prohibited.

VIII. Availability Before Purchase

The applicable written warranty terms should be available for review before purchase. Customers should review any product-specific warranty information alongside the product description and any separate warranty document supplied with the product.

11. Privacy and Data Protection

I. Information We Handle

Depending on how you use our website, information may include your name, email address, telephone number, shipping and billing details, order history, payment transaction details, and communications with customer support.

II. Purposes of Use

We use relevant information to process orders and payments, arrange delivery, handle returns and refunds, respond to inquiries, maintain website security, prevent fraud, and meet applicable legal obligations.

III. Service Providers and Data Security

We may share relevant information with service providers that support our store operations, such as payment processors, shipping carriers, hosting providers, and customer support services, as appropriate for the purposes described in our Privacy Policy and subject to applicable requirements.

We use reasonable administrative and technical safeguards designed to protect personal information. However, no online transmission or storage method can be guaranteed to be completely secure.

IV. Privacy Choices

Depending on applicable law and the circumstances, you may have rights relating to access, correction, deletion, or certain uses and disclosures of personal information. Further details about data collection, use, retention, sharing, and available privacy choices are provided in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

12. Intellectual Property

I. Ownership of Website Content

Unless otherwise indicated, website text, product descriptions, photographs, graphics, logos, page layouts, and other materials are owned by Xylarocetra or used with appropriate authorization. These materials may be protected by copyright, trademark, and other applicable intellectual property laws.

II. Permitted Use

You may access and use website content for personal, non-commercial shopping purposes. Unless permitted by law or expressly authorized by the relevant rights holder, you may not reproduce, republish, distribute, modify, commercially exploit, or create derivative works from protected website content.

III. No Transfer of Rights

Your use of our website does not transfer ownership of any intellectual property rights to you. All rights not expressly granted remain with the relevant rights holder.

13. Limitation of Liability

I. Applicable Legal Limits

To the extent permitted by applicable law, Xylarocetra will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the use of our website or from circumstances beyond our reasonable control.

II. Circumstances Beyond Our Reasonable Control

We are not responsible for interruptions or delays caused by events we could not reasonably prevent, including certain internet connectivity failures, carrier disruptions, severe weather, or third-party technical failures. We will take reasonable steps to address issues affecting orders and customer service when appropriate.

III. Non-Excludable Liability

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law. These terms do not eliminate applicable consumer remedies, warranty rights, or other rights that cannot lawfully be waived.

14. Governing Law and Dispute Resolution

I. Applicable Law

These Terms and Conditions will be interpreted in accordance with applicable United States federal law and the laws of the State of Ohio, where relevant and to the extent permitted by applicable law. Mandatory consumer protection laws applicable to a particular transaction or customer will continue to apply where required.

II. Customer Inquiries and Disputes

We encourage customers to contact us first about concerns involving orders, payments, delivery, returns, refunds, or warranty claims. Please provide your order number and a clear description of the issue so that we can investigate and respond.

III. Preservation of Legal Rights

Nothing in these terms requires a customer to surrender a non-waivable legal right or prevents a customer from pursuing a remedy available under applicable law. Any dispute will be handled in accordance with the legal requirements applicable to the circumstances.

15. Changes to These Terms

I. Updates

We may revise these Terms and Conditions when necessary to reflect changes to our website, business operations, order procedures, customer service practices, or applicable legal requirements.

II. Publication and Notice

Updated terms will be made available on this page. Where notice is required by law or is otherwise appropriate, we will provide notice through a suitable method.

III. Effect on Existing Orders

Changes will not be used to remove rights or remedies that customers are entitled to retain under applicable law. Where a change affects an existing transaction, its effect will be determined in accordance with applicable law and any binding terms governing that transaction.

IV. Continued Use

Your continued use of the website after revised terms become effective may indicate acceptance of the revised terms to the extent permitted by applicable law. If you do not agree with revised terms governing future use, please discontinue use of the website.

16. Contact Information

If you have questions about these Terms and Conditions, an order, a payment, shipping, cancellation, returns, refunds, or warranty claims, please contact us using the information below.

Xylarocetra

Address: 700 Triplett Blvd, Akron, OH 44306, United States

Telephone: +1 (330) 773-4182

Email: team@xylarocetra.com

Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (ET)

Please include your order number when contacting customer support about an existing order so that we can identify your purchase and assist you efficiently.

17. Related Policies and Additional Information

Please review the following separate pages on our website for additional information about your purchase, customer rights, and the terms that apply to our services.

I. Shipping Policy explains shipping coverage, applicable fees, order processing, estimated delivery times, tracking, and delayed shipments.

II. Return and Refund Policy explains the 30-calendar-day commercial return notification period, the 14-calendar-day authorized return shipment deadline, eligibility requirements, refund processing, return shipping estimates, and the two-year limited commercial warranty for new products.

III. Cancellation Policy explains the standard 48-hour order cancellation procedure and the conditions that apply before shipment.

IV. Payment Policy provides additional information about accepted payment methods, payment authorization, and transaction handling.

V. Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected.

VI. Cookie Policy explains our use of cookies and similar technologies.

VII. Legal Notice provides additional business and legal information about our store.

VIII. About Us introduces Xylarocetra and our business.

IX. Contact Us provides our customer support contact details and communication options.

Thank you for choosing Xylarocetra. We aim to provide clear product information, transparent purchase terms, reliable customer support, and fair handling of eligible returns, refunds, and warranty claims in accordance with applicable requirements.